Shipping policy

At AMY Fabrics International, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our Shopify store.

1. Order Processing

Orders are processed within 1–3 business days after payment is successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, holidays, or periods of high order volume, processing may take additional time.
Once your order has been shipped, you will receive shipping information or tracking details where available.

2. Shipping Within Pakistan

We currently offer delivery across Pakistan.

Estimated delivery time: 3–7 business days after your order has been dispatched.
Delivery times may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.
Remote or less-accessible areas may require additional delivery time.
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

3. International Shipping

International shipping may be available for selected destinations.

International delivery times vary depending on the destination and courier service.
Any customs duties, import taxes, clearance charges, or other fees imposed by the destination country are the responsibility of the customer.
International orders may be subject to customs delays, which are outside our control.
If international shipping is available for your location, the applicable shipping charges will be shown at checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate shipping address and contact number at checkout.

AMY Fabrics International is not responsible for delays, failed deliveries, or additional charges resulting from:

Incorrect or incomplete addresses
Incorrect phone numbers
Customer unavailability
Refusal to accept the shipment
Failure to respond to the courier

If an order is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply if the customer requests that the order be shipped again.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to provide a valid phone number and complete delivery information.

Customers should only place COD orders when they are able and willing to receive the shipment.

6. Tracking Your Order

Where tracking is provided by our courier partner, tracking information will be shared with the customer after dispatch.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

7. Delayed or Lost Shipments

While we work with reliable courier services, delivery delays can occasionally occur due to circumstances beyond our control, including weather conditions, public holidays, transportation issues, customs procedures, or other unforeseen events.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us so we can assist you in checking the shipment status with the courier.

8. Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible.

We recommend taking clear photographs of the package and the products before opening or immediately after receiving the shipment. These photographs may be required to help us investigate a shipping-related issue with the courier.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

AMY Fabrics International
Nemat Colony 1, Faisalabad 38000, Pakistan
Phone: +92 318 7234161
Email: amyinternationalfabrics@gmail.com

By placing an order through our store, you acknowledge and agree to the terms of this Shipping Policy.